Thank you for shopping with Shiva Collection!
We highly appreciate your trust and try to offer prime-quality hair accessories, kitchen tools, toys, and lifestyle goods. Your satisfaction is our top priority, and we strive to make your shopping experience smooth, transparent, and hassle-free.

Please go through our Refund & Returns Policy carefully to understand how returns, exchanges, and refunds work at Shiva Collection.

1. Return Eligibility – 10 Days Only

We accept returns within 10 days from the date of delivery.

Unfortunately, if 10 days have passed, we cannot provide a refund or return. This condition is clearly mentioned on our website for complete transparency.

To be eligible for a return:

It must be unused and in its original condition, as delivered.

It should be with its original packaging and all tags attached.

You must have a valid proof of purchase: order ID, invoice, or confirmation email.

2. Accepted Reasons for Return

We gladly accept returns for the following reasons:

Wrong item delivered

Damaged or defective product

Product mismatch from what was shown/described

Missing items in a combo order

Quality concerns (with valid evidence)

Some items, like hair accessories, may not be returnable for reasons of hygiene and safety, unless they arrive damaged or incorrect.

3. Non-Returnable Items

Some products cannot be returned :

Items used or damaged after delivery

Products returned without original packaging

Items returned after 10 days

Clearance or sale items

Personalized or special-order items

4. Refund Process

Once your return request is approved and the product is received, we will:

Inspect the returned item

Notify you about approval or rejection

Process your refund within 3–7 working days

The refund amount will be returned through the original method of payment or as store credit, whichever you prefer.

Note: Shipping or COD charges are non-refundable.

5. Exchange Policy

If you wish to exchange an item for a different color, size, or product:

Requests for exchange must be made within 10 days as well.

The return must meet every eligibility criterion

Exchange will be processed when the original item is received and verified.

In the event of an out-of-stock condition, store credit or refund will be offered.

6. Return Shipping

In the case of damaged, incorrect, or defective products, the return shipping cost is covered by Shiva Collection.

Customers may be required to bear the charges for return shipping for other reasons.

We always seek to understand and support you through the return process.

7. How to Raise a Return Request

You can reach us easily through:

Website Return Form

Customer Support Email / WhatsApp

Order page request option

In cases of a damaged or incorrect item, kindly attach photos or videos to help us expedite the matter.

8. Our Commitment

At Shiva Collection, we stand behind every product we sell. Your happiness means everything to us. We ensure:

Fast response

Fair processing of all requests Clear communication 100% transparency.